Group Manager: Level 1

BECOME A CERTIFIED CONEXED GROUP MANAGER: LEVEL 1

A ConexED Group Manager: Level 1 certification is awarded to those who demonstrate Level 1 knowledge and skills for group customization, scheduling staff office hours, and taking the lead on technical support for group users in ConexED.

Course enrollment includes three Level 1 skill areas and a certification exam.

  • Group Customization Expert 1
  • Office Hours Specialist 1
  • Technical Support Lead 1
  • Group Manager: Level 1 Certification Exam

The Level 1 course provides an introductory curriculum in three skills areas. Upon successful completion of each Level 1 skill area, a badge will be awarded. After successfully earning all three badges, you can take the Level 1 comprehensive exam to earn a Group Manager: Level 1 certificate.

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SKILLS YOU WILL LEARN

  • Adding Faculty/Staff Group Users
  • Adding Front Desk Agents
  • Adding Reason Codes
  • Editing Reason Codes
  • Setting Office Hour Reason Codes
  • Creating an Intake Form
  • Navigating Office Hours and Settings
  • Creating Office Hours
  • Syncing Your Calendar
  • Providing Technical Support
  • Accessing Support Resources
  • FAQs and Submitting Tickets

Click Here to Start Group Manager: Level 1

Course Curriculum

Group Manager: Level 1 Certification Exam