Front Desk: Level 1

BECOME CERTIFIED IN FRONT DESK OPERATIONS: LEVEL 1

ConexED Front Desk Operations: Level 1 is a certification awarded to those who demonstrate Level 1 knowledge and skills for scheduling and managing appointments, workshops, and Kiosk check-ins.

Course enrollment includes lessons in three Level 1 skill areas and a certification exam.

  • Appointment Master: Level 1
  • Workshop Scheduler Specialist: Level 1
  • Kiosk & Queue Expert: Level 1
  • Front Desk Operations: Level 1 Certification Exam

The Front Desk Agent: Level 1 course provides an introductory curriculum in three skills areas. Upon successful completion of each skill area, a badge will be awarded. After successfully earning all three badges, you can take the comprehensive exam to earn a Front Desk Agent: Level 1 certificate.

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SKILLS YOU WILL LEARN

  • Schedule Via Student Lookup
  • Schedule Via the Group Scheduler
  • Add Busy Events
  • Add a Workshop to the Calendar
  • Schedule On-Campus Events
  • Schedule Virtual Events
  • Assign a Facilitator
  • Access Appointment Details
  • Understand Kiosk Locations
  • Access the Check-In Page
  • Access the Kiosk Permalink
  • Access the Dashboard
  • Locate the Live Monitor View

Click Here to Start Front Desk: Level 1

Course Curriculum

Front Desk Operations: Level 1 Certification Exam