Department Director: Level 1

BECOME A CERTIFIED CONEXED DEPARTMENT DIRECTOR: LEVEL 1

A ConexED Department Director: Level 1 certification is awarded to those who demonstrate Level 1 knowledge and skills for setting up a department, processing reports, and taking the lead on technical support for group users within a department in ConexED.

Course enrollment includes three Level 1 skill areas and a certification exam.

  • Department Setup Expert 1
  • Reports Expert 1
  • Technical Support Lead 1
  • Department Director: Level 1 Certification Exam

Illustrated lessons take learners step-by-step through each Level 1 skill area of the Department Director role. Earn badges as you assess your progress in each skill area and achieve a Department Director: Level 1 Certificate upon successful course completion.

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SKILLS YOU WILL LEARN

  • Navigate the Admin Control Center
  • Create Groups
  • Assign Group Managers
  • Create Scheduler Exceptions
  • Access Faculty/Staff Office Hours
  • Create Master Reason Codes
  • Understand Busy Event Tags
  • Access Admin Reports
  • Understand Reports
  • Process a Master Appointment Report
  • Process a Meeting Count Report
  • Provide Technical Support
  • Access Support Resources
  • FAQs and Submit Tickets

Click Here to Start Department Director: Level 1

Course Curriculum

Department Director: Level 1 Certification Exam